Dayley’s Update …
Col. Brant V. Dayley,
Hello, Team Bliss!
Not long after arriving here, I’m already hearing the good things that Fort Bliss is doing. This comes as little surprise to me as this is my fourth assignment here, and I am already aware of the exemplary post Fort Bliss is.
From my Facebook page, “Tell it to COL D,” I received a compliment toward Mickelsen Library, calling the staff welcoming, friendly and able to go above and beyond to render its service. I know that this is merely one of many examples of the fine work that Team Bliss accomplishes daily.
I would also like to draw your attention to the Facebook page itself. Though I like having the column as a way to communicate to our many readers on post, it is, in large part, a one-way conversation. I take input from many on post for the column, but more interactive yet is the Facebook page.
It has only been up for roughly a week, and already the site has seen an incredible influx of activity. As of writing this, I have had more than 1,700 “Likes” on the page. I can tell you that I am incredibly enthusiastic to meet and get to know you off- and online.
The Facebook page will be one of the tools the garrison command team uses to help the community grow, giving Soldiers, family members, civilians and contractors a forum to make comments and gain answers. I want it to be a tool with which we can help you, but it will be through your input that you help us, by giving us the eyes and ears to make Fort Bliss better. I will answer questions as quickly as possible, but the response will not be instantaneous.
Our garrison motto, “Best Service, First Choice,” is something I plan to live by. To support this, I will do my utmost to support the Fort Bliss community. I am, however, not a replacement for the chain of command. Unit issues must be taken up through this chain.
I also welcome criticism, both positive and negative, of the service found on post. This is a large part of what the “Tell it to COL D” Facebook page is all about, hearing from you so we can keep doing things right and correcting those issues that need correction. That being said, if you have a bad experience on post, submitting a comment to the agency responsible should be one of the best ways to deal with the problem. I urge you to give the responsible parties time. Many fixes, if they are to be substantial, may take time, but it is my hope that you find their feedback quick and their process for improvement timely and thorough.
Finally, concerning “Tell it to COL D,” users should treat each other with dignity and respect. Due to the anonymity the Internet provides, many website users have taken to insulting each other. Team Bliss is a family, the members of which are not strangers to one another. If you use the post services, you will likely see one another on a consistent basis.
I almost hesitate to mention this here, however, since I have almost entirely seen the page’s users respond to each other with courtesy and helpfulness. To this I tip my hat and ask you to keep up the good work.
Fort Bliss is the fastest growing community in the Army and is developing the best quality-of-life services. There are many challenges along the way, and we are redoubling our efforts to meet them head on.
Best Service, First Choice!
Short URL: http://fbmonitor.com/?p=13130